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Unipass Letter of Authority

Our award-winning service, Unipass Letter of Authority (ULoA) is a flexible, secure, digital service, which solves the issues experienced between advisers, providers and platforms in sending and receiving Letters of Authority.

As with all of our services, we designed ULoA with input from advisers, platforms and providers in our user group. They have provided invaluable feedback during the build to make the service is easy to use. You can find out more about how the service works by watching our video.

Several UK providers have already joined our service to process requests digitally. If you are interested in joining Legal & General, Royal London, James Hay, Aviva, LV= and Embark, our expert consultancy team are ready to talk you through the onboarding process, commercials and get you set up.

Make sure your organisation becomes a trailblazer in the letter of authority revolution. Simply fill out the form below and we'll get back in touch with you to set up a quick call.

Request a consultation meeting

Now's the time to get started

Almost 4,000 UK advisers are registered for our service, ready to process their LoA requests with your organisation digitally.

FTRC awarded Unipass Letter of Authority a 'Best in Show' award at its Empowering Advice Through Technology 2023 conference. As one of 12 demonstrations on the day our Head of Business Development, Matt Noble, showcased how smooth the end-to-end digital LoA request and fulfilment process is.

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  • Reduce time and cost in processing LoA requests for advisers, providers and clients.
  • See the status of an LOA request in real-time eradicating the need for chaser calls.
  • A one-stop-shop for LoAs. One, standardised information request form, which can be sent to all providers and platforms
  • Receive client information in fulfilment packs through the service


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  • No more post
  • No more stamps
  • No more printing
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  • Use your current process, but smarter. Upload and receive your requests digitally and securely
  • No more use of unsecure email, risking client data
  • Built with Unipass at its core, Unipass Letter of Authority is trustworthy and secure. Whether you're working from home or in the office, it's safer for you and safer for your clients
  • Our solution is GDPR compliant and will keep client data secure
  • Help meet Consumer Duty requirements by changing processes that benefit UK consumers.

Want to find out more about how the service works? Our short video has been made specifically with providers in mind.

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