The Era of Digitisation

The financial services industry has been experiencing rapid change and innovation over the past few years, this has been majorly accelerated due to the impact of digitisation. Digitisation has completely transformed the way that financial services are provided, with technology, automation, and integration driving improvements in efficiency and customer experience.

Our article highlights the impact of digital transformation on the industry. With important requirements set upon the industry, such as Consumer Duty, our article suggests steps that organisations can take to not only remain competitive in the market but to become digital trailblazers.